Privacy Policy
Last Updated:27/11/2025
1. Introduction
Welcome to Cultura Manor. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our hotel.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking
- Register for an account on our website
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact us with inquiries
This information may include:
- Name and contact details (email, phone number, address)
- Payment information (credit card details)
- Date of birth and ID/passport information
- Preferences and special requests
- Loyalty program membership details
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Location data (with your permission)
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Please see our Cookie Policy below for more details.
3. How We Use Your Information
We use your information to:
- Process and manage your reservations
- Communicate with you about your booking
- Provide customer service and support
- Process payments and prevent fraud
- Send promotional materials and special offers (with your consent)
- Improve our services and website functionality
- Comply with legal obligations
- Maintain security and prevent misuse
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processors, booking platforms, email services)
- Business Partners: Travel agencies, tourism boards, or partners for joint promotions
- Legal Requirements: When required by law or to protect our rights and safety
- Corporate Transactions: In connection with mergers, acquisitions, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Withdraw consent at any time
- Data portability
To exercise these rights, please contact us at info@culturamanor.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Cultura Manor
Address: Jorge Washington E2-43, Ulpiano Páez, Quito, Ecuador
Email: info@culturamanor.com
Phone: +593 994959503